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Or, they might withhold raises from those programmers who submit the most root-cause records.
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For example, they might choose to terminate those programmers who have the most root-cause records logged against software they worked on. Managers looking for programmers to downsize may decide to choose staff based on false conclusions derived from root-cause-analysis data. In some situations, this fear may be justified. Programmers are sometimes unwilling to record this information because they fear that authority figures may abuse it. Finally, it makes it easier to find similar bugs sooner in the future. Second, it enables you to improve the quality-evaluation methods for the phase of the development cycle in which the defect was introduced. First, it keeps you from fixing symptoms. The process of determining the earliest point in the design and implementation of a program that a defect was introduced is called root-cause analysis.ĭoing root-cause analysis is important for several reasons. The most valuable information to be gained from diagnosing a bug is why the problem occurred. The really valuable information generated by this process is only gleaned at the end of that process and often isn't recorded. While they're useful, however, bug-tracking systems merely record the process through which a defect report goes. Bug-tracking systems are necessary for any organization that maintains medium- to large-scale systems. There is a variety of bug-tracking systems available today, both commercial and open-source. Robert Charles Metzger, in Debugging by Thinking, 2004 11.3 Root-cause analysis
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Google Code Hosting is one popular option in this category. Īlternatively, you may decide to go with a general project hosting solution that provides revision control features, disk storage quotas, discussion forums, and an integrated bug tracking system.Atlassian also provides the related GreenHopper project management system for agile development projects, which lets you manage your user story backlog, task breakdowns, and sprint/iteration planning. Atlassian's JIRA is one such popular solution that provides an extremely customizable and robust bug tracking system. There are also many commercial packages that provide excellent and flexible bug tracking capabilities that come with support and optionally secure hosting. For example, many large open source projects use Bugzilla, including Mozilla, Gnome, Apache, and the Linux Kernel. You may prefer an open source solution so that you have the option to customize it if necessary. There are dozens of bug tracking systems on the market and the best one for your project will depend on several factors, such as: However, some bug tracking system vendors do provide complementary products that use the underlying infrastructure to provide a project management tool as well. Another thing that a bug tracking system is not is a task or project management tool, that is, a system that lets you track tasks and plan work.
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Valid software issues that are discovered by customer support will then be entered into the bug tracking system and assigned to an engineer to work on. These are customer support systems that are used to receive feedback from users, many of which may not be related to software problems. For one, it is not a trouble ticket or issue tracking system. It's also worth noting what a bug tracking system is not.
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This can be indispensible for generating quality metrics about your software, which together with code coverage results can be used to direct further testing efforts more efficiently. Related to this, some bug tracking systems will also provide report generation functions, often with the ability to display graphs and pie charts. It's also standard practice to be able to define filters for the bugs in the system so that targeted bug lists can be created, such as a list of open crashing bugs or a list of bugs assigned to a particular developer. Most bug tracking systems support the triage of incoming bugs, that is, setting the priority (and perhaps severity) of a bug and assigning it to a particular developer. Conversely, a poor bug tracking system that is difficult to use and does not fully reveal the state of your software can be an albatross around the neck of your project.
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An efficient bug tracking system that can be mapped well to your development and quality processes is an invaluable tool. Martin Reddy, in API Design for C++, 2011 10.5.3 Bug TrackingĪ bug tracking system is an application that lets you keep track of bugs (and often suggestions) for your software project in a database.